Your Privacy Is Our Responsibility

1 Definitions and Scope

In this policy, "user", "you", or "your" refers to any person registered on or visiting the ik99 platform. "We", "our", or "ik99" refers to the entity operating this platform. "Personal information" means any information that can directly or indirectly identify an individual.

This policy applies to all services, websites, and applications of ik99. By using the ik99 platform, you are agreeing to the terms of this privacy policy.

2 What Information We Collect

ik99 may collect the following types of information:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)

2.2 Financial Transaction Information

• Deposit and withdrawal history
• Payment methods used (bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction amounts and dates

2.3 Gaming Activity Information

• Play history, betting records, and win/loss information
• Preferred game categories and providers
• Bonuses and rewards earned on the account

2.4 Technical Information

• IP address and device identifier information
• Browser type, operating system, and version
• Cookies and log file data
• Time and method of activity on the platform

2.5 Communication Information

• Records of your conversations with the customer support team
• Complaints or requests submitted via email or live chat

3 How We Collect Information

We collect information in the following ways:

• Directly provided: Information you provide yourself when filling in registration, login, or payment forms.
• Automatically collected: Information collected automatically through cookies, web beacons, and server logs while you use the platform.
• Third parties: Information received through payment providers or identity verification agencies.

4 Purpose of Using Information

ik99 uses your information for the following legitimate purposes:

4.1 Service Operation and Improvement

• Account creation, management, and verification
• Processing financial transactions and maintaining records
• Personalising and improving the gaming experience
• Resolving technical issues on the platform

4.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Age verification (for users aged 21 and above only)
• Ensuring responsible gaming
• Complying with applicable laws and regulations

4.3 Communication and Support

• Providing customer service (24/7 live chat and email)
• Sending important account notifications
• Sending promotional information with your consent

5 Cookies Policy

ik99 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential cookies: Essential for the basic functioning of the platform — maintaining login sessions and ensuring security.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Used to review and improve how the platform is used.

Most browsers accept cookies by default. You can control cookies by changing your browser settings, but disabling certain cookies may limit the platform's functionality.

6 Disclosure and Sharing with Third Parties

ik99 does not sell, rent, or trade your personal information. However, we may share information in the following limited circumstances:

• Payment providers: For processing transactions, including bKash, Nagad, Rocket, Upay, or bank transfer.
• Identity verification agencies: To meet legal obligations.
• Technical service providers: For platform operations, under strict confidentiality agreements.
• Legal authorities: In cases of court orders or legal obligations.
• Emergency situations: To protect the safety of an individual.

Whenever information is shared with third parties, they may only use that information for the specified purpose and in accordance with ik99's instructions.

7 Data Security Measures

ik99 has adopted industry-standard technical and organisational measures to protect your information:

• SSL encryption: All data transfers are encrypted using SSL/TLS technology.
• Access control: Only authorised staff can view your information when necessary.
• Firewall and monitoring: Continuous security monitoring to prevent unauthorised access.
• Regular security reviews: Regular system audits to identify potential vulnerabilities.
• Password hashing: User passwords are never stored directly — they are kept in hashed form.

However, complete security over the internet cannot be guaranteed. Use a strong password to protect your account and never share your login details with anyone.

8 Data Retention Period

ik99 retains your information only for as long as necessary. Generally:

• All information is retained while the account is active.
• Financial transaction records are kept for a period required by applicable law even after the account is closed.
• Customer service communication records are kept for a reasonable period after the issue is resolved.
• Retention periods specified by legal obligations are followed.

Once the retention period expires, information is securely deleted or converted into a form that is no longer personally identifiable.

9 Your Rights

As a user of the ik99 platform, you have the following rights:

9.1 Right to Access

You may ask what information we hold about you and request a copy of that information.

9.2 Right to Correction

If any information we hold about you is incorrect, you may request that it be corrected.

9.3 Right to Request Deletion

In certain circumstances you may request that your personal information be deleted, though it may not be possible to fulfil this request in full where legal obligations apply.

9.4 Right to Withdraw Consent

Consent given for marketing communications may be withdrawn at any time. However, it is not possible to stop necessary service-related communications.

9.5 Right to Lodge a Complaint

If you have any concerns about the protection of your information, please contact us at [email protected]. ik99 takes every complaint seriously.

10 Protection of Minors' Information

ik99 is a 21+ platform. We do not provide services to anyone under the age of 21 and do not intentionally collect any information from them. If we are informed that a minor has registered, that account and all associated information will be deleted immediately.

If you become aware that a minor's information is in our system, please contact [email protected] right away.

11 International Data Transfers

Our servers and service providers may be located in various countries. If your information is transferred outside Bangladesh, we ensure that adequate data protection measures are in place in the destination country and that the relevant party provides protection consistent with this privacy policy.

12 External Links and Third-Party Platforms

The ik99 platform may include content from game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Ezugi, NetEnt, Microgaming, etc.). These third parties have their own privacy policies and ik99 is not responsible for your activity on their platforms. You are advised to read the privacy policy of any third-party service before using it.

13 Policy Changes and Updates

ik99 may review and update this privacy policy from time to time. For significant changes, we will send a notification to your registered email address or inform you clearly on the platform.

Continuing to use the platform after any changes means you have accepted the updated policy. You are therefore encouraged to revisit this page regularly.

14 Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: 24/7 direct chat support

Our privacy team takes every request seriously and aims to respond as quickly as possible. We provide support in both Bengali and English.